Veterinary practice leadership is hard work with a steep learning curve. Grow your leadership skills and business confidence through insights and education that help you win with people and the real business of veterinary medicine.

Kelly Cooper Kelly Cooper

The Pathway to Accountability

Back to the clipper situation (refer to the last blog), which had been ongoing for weeks until the infamous spay incident forced me to take action. Instead of staying in a victim mindset, I followed the Pathway to Accountability.

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Kelly Cooper Kelly Cooper

Accountability is Your New Best Friend

Last week, it took 20 minutes to shave a cat for surgery, not because of the procedure itself but due to the ten minutes spent searching for a sharp working set of clippers. This issue highlights a broader problem: a lack of accountability.

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Kelly Cooper Kelly Cooper

The Power of Empowerment

What is empowerment? It’s hard to say because it’s a term that’s so overused and so broad that it either means everything or nothing. Webster defines it in just ten words as “the authority or power given to someone to do something.” That seems simple, doesn’t it? Just do that. Hand over the power and let someone do something.

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